Terms & Conditions

1. A non-refundable £20 deposit will be taken for all future appointments (£15 for 30minute lash infill appointments). This can be payable by dropping off cash to our Horley address or by instant bank transfer. Your deposit will be taken off the treatment price on full payment. 2. A cancellation period of 24hours prior to your appointment is required, if you cancel less than 24hours or ‘no show’ the full appointment price is required to be paid before booking another appointment. 3. If cancelling after the 24 hour period but rescheduling your appointment, a new deposit will be required. 4. If you fail to confirm your appointment when you receive a confirmation text then you risk loosing your booking. 5. If you are over 15minutes late to any appointment then your appointment risks being void and the full amount will still need to be paid. 6. We have a strict No Refunds Policy due to simple fact of being ‘self-employed’. This means that under no circumstance will a refund be granted. By booking your appointment(s), you are agreeing to these Terms & Conditions.
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